60% of tickets resolved without human intervention
70% of support time went to answering the same 30 questions. Complex cases waited days in the queue.
60%
Tickets resolved without human intervention
>94%
Sustained accuracy
8,000+ tickets
Monthly volume
What we built
A support agent with RAG over internal knowledge base and automatic case classification by priority and type.
Platform with 10,000+ MAU · Service desk with 8,000+ tickets/month · Sustained accuracy >94%.